Managing User Access on Ring Devices

This entry details the procedures for controlling access permissions to Ring video doorbells and other Ring devices.

Account Management and Permissions

Ring devices utilize a tiered system of user access, allowing for granular control over who can view recordings, receive notifications, and manage device settings. The primary account holder has administrative privileges, including the ability to modify the permissions of other associated users.

Shared User Roles and Privileges

• Standard Users: These users can typically access live view, review recordings, and receive notifications. Their access level is determined by the account administrator.
• Administrator Users: This role grants full access to device settings, account management, and user permissions. Only one administrator account exists per Ring account.

Modifying User Permissions

Adjusting user permissions involves navigating the Ring app's settings menus. The specific steps may vary slightly depending on the Ring device and app version.

Steps to Modify User Access

1. Access the Ring App: Launch the Ring app on your mobile device.
2. Select the Device: Choose the specific Ring device whose user permissions need modification.
3. Navigate to Settings: Locate the device's settings menu (usually accessed via a gear icon or similar).
4. Manage Users: Find the section dedicated to user management or shared users. This section will display a list of associated accounts and their current access privileges.
5. Adjust Permissions: For each user, select their profile and modify their permissions according to the desired level of access (e.g., view-only, notification only, full control). This may include controlling access to live view, recordings, and device settings.
6. Save Changes: Confirm your changes to save the updated user permissions.
7. Remove a User (if needed): In the user management section, the option to completely remove a user from the device should be available. This action revokes all their access privileges to the selected Ring device.

Troubleshooting

If you encounter difficulties modifying user access, consult Ring's official support documentation or contact their customer support for assistance. Ensure you are logged into the primary account to have the necessary administrative privileges.

Security Best Practices

Regularly review and update user permissions to ensure only authorized individuals have access to your Ring devices and recorded footage. Use strong, unique passwords for all accounts and enable two-factor authentication whenever possible.